Shipping and Returns Policy

DELIVERY COSTS:

- All orders placed on our website have a fixed cost of 4.90 euros.
For purchases of 50 euros or more, delivery costs are free.
- Delivery costs are automatically updated when you enter your personal information on the checkout page.
All our orders have a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé

ORDER TRACKING:

Depending on the logistics company in charge of delivering your package, order tracking can be done via the following links by entering your tracking number:
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois

PROCESSING TIMES:

- Regarding our processing times for your orders, please allow 1 to 2 business days.

DELIVERY TIMES:

- All our orders are delivered within 5 to 7 business days once your order has been processed.

MISSING ITEM:

 - In the event that your order or part of your order has not been delivered, please wait an additional 24-48 hours beyond the expected times. After this period, please send us an email at the following email address: contact@galaxydeschiens.com .
Our team is committed to responding to you within 24 hours.

 

Returns and exchanges:

At GALAXY DES CHIENS , we do our best to make our  product descriptions as detailed as possible so that you do not encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order cancellation policy:

We are proud of our ability to quickly process  all orders placed on our website.

Most orders are processed within 12 hours. If you wish to cancel your order for  any reason whatsoever, send us an email at contact@galaxydeschiens.com as soon as possible.

The vast majority of items in stock are processed and/or  shipped within 12 hours, so it is essential that you contact us during this period, so that we can try to cancel your order before it is processed and/or shipped. 

No request to cancel your order can be  taken into account if it has already been processed.

 

Address error:

It is your responsibility to check the accuracy of this  address and to contact us quickly to specify a change. This can only be carried out if your order has not yet been processed.

We cannot be held responsible for incorrect shipping  information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages may be returned to us,  but not always.

If your order is returned to the sender, we  offer you a refund of your order minus shipping costs or we offer you a reshipment, according to your choice.

You are not eligible for a reshipment or refund  of your order until your package has been received by the sender.

 

Return policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.

If for any reason you are not satisfied, simply fill out this return form.

Sign it then send it with your package to the address that  we will provide when you write to our support.